Monday, June 21, 2010

I love my job!

What can be done to improve employee engagement? Many pieces of advice can be given, but if we analyze the research and literature on the topic, it comes down to the following basic recommendations:

  • show employees the light at the end of the tunnel (i.e. vision and its implications on a personal level)
  • make work second home (i.e. increase "embeddedness". it's a fancy term that has become particularly fashionable lately. so it is no longer enough for the employees to be engaged, they need to be embedded as well)
  • clear up the mud (i.e. make processes and procedures transparent and understandable, improve communications and ensure employees understand company decisions. even when those decisions are hard and tough but easy for everyone to grasp, you will get much more respect and buy-in).
If you are slacking on those, you might get an employee, whose daily mantras would be something like:

Anyone who has not felt like that - raise your hands! Jokes aside, there are serious economic implications of employee disengagement. The figure below shows the correlation between the level of employee engagement and the company profitability:
CHART: The Cost of Disengagement

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