Monday, June 20, 2011

Total Recruitment Scam

Concise Oxford English Dictionary © 2008 Oxford University Press:
scam/skam/ n inf a dishonest scheme; a fraud.
Parents always tell their children to look before they leap, respect elders and not put anything in their mouth that isn't wrapped. My mom was not an exception and I wish I listened to her more often.

Last week I got an e-mail from a certain Mr Jordan, who presented himself as a recruiter for Total, one of the oil majors. He congratulated me on being pre-selected as one of the candidates for the job and invited me to London for the face-to-face interviews on July 4th, mere two weeks from then. I did apply for one of their positions advertised on LinkedIn a few days before and I was surprised at their reaction speed, as I know that big companies may take weeks to do pre-selection only. However, it was a project position and big projects do have a tendency to be ramped up quickly + obviously, I got interested. The alarming factor was that T&C (terms and conditions) were attached, but who listens to the voice of reason at the moments of great excitement? In his message Mr Jordan also advised me of the interview date and venue and gave the travel agent's contact details to arrange the trip. I emailed the travel agent asking what exactly they needed and got the following reply (pay special attention to #5):
Attn: Sergey Gorbatov

This is to acknowledge the receipt of your mail and we congratulate you on your new appointment with Total Oil and gas Company. As you are aware, we have been mandated by Total Oil and Gas to assist you in procuring your traveling documents to London, United Kingdom.

You are required to meet our requirement by sending the below listed document to us immediately so as to proceed with the travel arrangement and visa application.

1. A scanned Copy of your identification and International Passport.


2. The Nearest Airport to you.


3. Your Contact Address.


4. A Scanned Copy of a recent UK visa


5. You are to make a refundable deposit of £1,157.55 GBP, as this covers for the cost of your flight, accommodation and transportation while in UK. Note that this is important as we will need to file your flight itinerary along with the visa application.
(my emphasis)

6. Invitation Letter from Total Oil and Gas


Payments for such services are accepted via various payments but due to the service nature and the time frame, we advise you to remit it via either Money Gram or Western Union transfers, depending on the one that is convenient for you. Below is the accountant information is as thus follow;


Receiver Name: Margaret Cole,

Address: Unit 3, 61, Princelet St, London, E1 5LP

Upon payment, do send a scanned copy of the deposit slip along with other document requested to me via this email address and send a copy to our client (Total Oil and Gas) for confirmation as that will be used for refund process.


We assure you that every part of the travel documentation process will be fast as long as you provide us with the relevant documents that we are requesting for.


I hope to hear from you soon so as to proceed with your traveling arrangement.


Sincerely,

Mr. Martin Walker
Chief Consultant (Air Express Travels and Tours)
At this point I knew it was a scam. I was so cross with myself for being naive and unable to recognize the obvious signs from the very beginning even though I (better than anyone else being an HR) should have known!!!

Please, be careful with schemes like this. Surely, they can be devised in a myriad of ways, but here are some pointers that shout "run!":
  • all major companies will only accept job applications via their official recruitment portals, which are security encrypted (start with https at the very least);
  • if at any given time you are asked for any money to subsidize your travel to the venue of the interview, double-check. Not all companies have large recruitment budgets and smaller firms may offer you to share the expenses or come to their premises at your own cost, but I have never come across such practices dealing with large multinationals;
  • you will not be invited for a face-to-face without having had a cheaper (phone or Skype) type of interview first;
  • check the e-mail addresses and websites:
  1. The email address was carreers@totaloiluk.com (check the spelling of careers, could I have looked straight away?!?!), and, surely, the official domain of Total is total.com.
  2. Air Express has a nice-looking webpage (http://www.airexpressuk.com/welcome.html) but most of the links do not work and someone spent some time to make it look credible.
I hope you will share this with your friends, as the best way to deal with fraud is to be aware and apply reasoning even in situations where it's most difficult to do so.

5 comments:

  1. I'm not surprised you didn't see the careers email misspelled - your brain just probably corrected it automatically because you weren't looking for it to be a scam. It's amazing how preconceived notions or being focused on something else can obscure what's actually happening. It's like the monkey / basketball video we saw (during launch?)

    I think you did a great job here actually - I worked in IT Security for quite a while and social engineering is by far the easiest way to gain access to systems.

    ReplyDelete
  2. Yeah, Anthony, I can´t agree more. I would not be surprised to find out that most people implicitly trust everything that comes from "credible" sources such as job boards or LinkedIn, and that's why the alertness levels go down. I guess that such labor intermediary services should put warning signs all over :)

    ReplyDelete
  3. The same thing happened to me.
    I only report the mail of the travel agency, very similar to the one above.

    Zenith Express Travel Service,
    8 George St
    Edinburgh, EH2 2
    United Kingdom
    Phone: +447031741967

    Dated: 08/09/2011

    Attn: Danilo Mosca

    We acknowledge the receipt of your mail and we congratulate you on your new appointment with Total Oil and gas Company which comes up at 9.25 am, on the 26th September 2011, at the Conference Center of Total Oil and Gas.

    It is our duty to provide your traveling need as we will be making arrangement for your flight from your country to Heathrow London, then on arrival we shall also provide transportation from the Airport to the Hotel which we will also reserve for you and also to and fro from the hotel to the interview venue.

    NOTE: Please note that we will be booking your arrival flight on 25th Sept 2011 and departure flight for 26th Sept 2011. Also we will make hotel reservation for one night.

    In order to proceed with this arrangement, you are advised to meet our requirement by sending the below listed document to us.

    1. A scanned Copy of your identification.

    2. The Nearest Airport to you.

    3. Your Contact Address.

    4. You are to make a refundable deposit of £797.55, as this covers for the cost of your flight, accommodation and transportation while in UK.

    Payments for such services are accepted via various payments but due to the service nature and the time frame, we advise you to remit it via Western Union transfers. Below is the accountant information is as thus follow;

    Receiver Name: Williams Moore,
    Address: 8 George St
    Edinburgh, EH2 2, United Kingdom

    Upon payment, do send a scanned copy of the deposit slip along with other document requested to me via this email address and send a copy to our client (Total Oil and Gas) for confirmation as that will be used for refund process. After these documents are received, we shall confirm your flight Ticket with BA (British Airways), make a hotel reservation for you and then send the details of the flight and hotel reservation to you.

    I hope to hear from you soon so as to proceed with your traveling arrangement.

    Sincerely,
    Mr. Martin Walker
    Chief Consultant

    ReplyDelete
  4. Thanks for sharing this. I am wondering why would not they get a bit more ingenious and change the name of the company/e-mail/names, etc :)

    I guess they are getting a constant revenue stream thus don't feel the need to go into trouble of changing anything.

    ReplyDelete
  5. I also got job agreemet from total oil and all was scame

    ReplyDelete

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